Ordres
Comment puis-je effectuer un achat ?
Ceci est un exemple de réponse que vous pourriez donner. Il est bon d'être aussi complet que possible dans les réponses, car cela a tendance à améliorer la confiance globale.
Comment savoir si ma commande est confirmée ?
Ceci est un exemple de réponse que vous pourriez donner. Il est bon d'être aussi complet que possible dans les réponses, car cela a tendance à améliorer la confiance globale.
Puis-je modifier mon adresse de livraison une fois ma commande passée ?
Ceci est un exemple de réponse que vous pourriez donner. Il est bon d'être aussi complet que possible dans les réponses, car cela a tendance à améliorer la confiance globale.
How long does it take to process a return or exchange?
Returns and exchanges are processed within 5-7 business days of receipt. Refunds will be issued to the original form of payment within 5-7 business days of processing.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $99.99. For orders under $99.99, a flat shipping rate of $20 will be applied.
What is your sizing guide?
Our sizing guide can be found on our website. It provides detailed measurements for each size to help you find the perfect fit.
Do you do price adjustments? Can promotions/discounts be combined?
At this time we are not offering price adjustments. Promotions/discounts cannot be combined.
When does my pre-order item ship?
Pre-order items ship dates are indicated in the product description. Most pre-orders require a 6 - 8 week period.
If you have pre-order and in-stock items in the your cart, your full order will be shipped out when your pre-order items are ready to ship. To receive your in-stock items earlier, we recommend placing two separate orders - one for your pre-order items and one for your in-stock items.
How long will it take to get my order?
It depends on your delivery location. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Do you ship to the United States?
Yes we do! We use FedEx to ship international US orders.
How do I contact customer service?
You can contact our customer service team by email at info@scrubharvard.ca. We are available Monday through Friday from 9am to 5pm EST.